FAQs

General Information

What is Family Medicine?

Family medicine is a branch of primary care that provides comprehensive healthcare for individuals and families. Our providers treat a wide range of conditions and focus on preventive care, chronic disease management, and overall health and wellness.

What ages do you treat?

We treat patients aged 13 and older.

Do you accept new patients?

Yes, we are currently accepting new patients.

Do you offer virtual visits?

Yes, we offer telehealth appointments for certain conditions. Please contact our office to schedule a virtual visit.

Appointments & Scheduling

How do I schedule an appointment?

You can schedule an appointment through the patient portal or by contacting our office at 972-347-1320.

What should I bring to my first appointment?

Please bring a valid ID, insurance card, and a list of medications you're currently taking.

Insurance & Billing

What insurance plans do you accept?

We accept most major insurance plans including Medicare. Please check with your insurance provider or contact our office to confirm coverage at 972-347-1320.

What if I don't have insurance?

We offer self-pay options for uninsured patients.

Prescriptions

How do I refill a prescription?

You can request a refill through our patient portal or by having your pharmacy fax a request.

After-Hours Care

What should I do if I have an urgent medical issue after hours?

If you have a life-threatening emergency, call 911. You can contact our on-call team member by calling our main office number at 972-347-1320 or visit a local urgent care center for non-life-threatening issues.

Patient Portal

How do I access the patient portal?

You can access the patient portal by clicking the link at the top of the page and logging in with your credentials.

What can I do through the patient portal?

You can view test results, schedule appointments, request prescription refills, and communicate with our team.

About Our Practice

Learn More

Featured Services

View Services

Real Patient Reviews

Read Our Reviews

Start Your Journey Today

Schedule